Refund Policy for Digital IT Services

At Kanvas Solutions Inc. LTD, we are committed to providing high-quality digital IT services that meet your needs and expectations. To ensure your satisfaction, we offer a 120-day money-back guarantee. Please read the following terms and conditions carefully:

1. Eligibility for Refund
To qualify for a refund under our 120-day money-back guarantee, the following criteria must be met:
– The request for a refund must be submitted within 120 days from the date of purchase.
– You must have used our services as outlined in the service agreement.
– The dissatisfaction must arise from the quality or performance of the services provided, not from personal preference or changes in circumstances.

2. Refund Process
To initiate a refund, please follow these steps:
– Contact our customer support team at support@flexipayinc.com to express your dissatisfaction.
– Provide us with detailed information about the issues you encountered with our services, along with any relevant documentation or evidence.
– Our team will review your request and may reach out for additional information if needed.

3. Review Period
Once we receive your refund request, we will conduct a thorough review within ten business days. If your request qualifies under our refund policy, we will process your refund within 14 days from the approval date.

4. Refund Method
Refunds will be issued using the same payment method you used for the original purchase. Please note that it may take several days for the refund to reflect in your account depending on your bank or payment provider.

5. Non-Refundable Services
The following services are non-refundable:
– Services that have been fully completed at your request, and which you have accepted.
– Custom projects or bespoke services that have been started or completed.

6. Limitations
Our 120-day money-back guarantee is limited to one refund per customer per service purchased. This policy applies exclusively to individual purchases and may not be combined with other offers.

7. Changes to the Policy
We reserve the right to alter this refund policy at any time. Any changes will be communicated through our website or via email to our clients.

If you have any questions or need assistance with your refund request, please do not hesitate to contact our customer support team.

Thank you for choosing Kanvas Solutions Inc. Ltd. We value your business and are dedicated to ensuring your satisfaction with our services.